Canceling a confirmed booking

Refund eligibility depends on when the cancellation is made in relation to the start time of the experience.

• Cancellations made within 24 hours of booking, provided the experience starts more than 7 days later, are eligible for a full refund, including the 10% service fee.
• Cancellations made more than 24 hours after booking and more than 7 days before the experience will be refunded minus the 10% service fee, which is charged by the booking platform.
• No refunds are available for cancellations made less than 7 days before the experience, or when the time between booking and the start of the experience is less than 24 hours, regardless of personal circumstances.
• If the experience is canceled by the host, guests will receive a full (100%) refund.

* All deadlines are calculated according to the local start time of the experience.

Reducing the number of participants

This cancellation policy also applies when reducing the number of participants.

• If the reduction is made outside the cancellation window, no refund will be issued for removed participants.
• If the reduction is made within the cancellation window, guests may cancel the booking and rebook with the correct number of participants.

Rescheduled bookings

For rescheduled experiences, the cancellation policy is based on the original booking date and time, not the rescheduled date. Refunds are only applicable if the original booking falls within the cancellation window.

Same-day bookings

Bookings made for experiences starting within 24 hours are non-refundable.

Refund method and processing time

All refunds, when applicable, will be issued exclusively to the original payment method used at the time of booking. Refunds cannot be transferred to another person, issued to a different card or bank account, or applied as credit for future experiences. Refund processing times depend on the booking platform and the guest's financial institution and may take several business days to appear on the account.

Chargebacks and payment disputes

By completing a booking, guests acknowledge and agree to the cancellation and refund terms stated above. Chargebacks or payment disputes initiated in violation of this policy may be challenged by the host using booking records, attendance confirmation, and these cancellation terms as supporting evidence. All refund requests must be handled exclusively through the booking platform. Initiating a chargeback does not override or modify the applicable cancellation policy.